Global - Director of Account Management  

About the company:

• Established market leader supporting complex, data-driven functions within large enterprise organisations
• Entering a significant growth phase and looking for a credible hands-on account leader to manage an experience team 
• Trusted by global enterprises to deliver mission-critical solutions that drive efficiency
• Highly collaborative, international environment with strong executive visibility and impact

About the role:

• Lead a global team of 10+ Account Directors (Enterprise) across multiple regions
• Oversee a substantial portfolio of £1m+ spending customers
• Define and execute a best-in-class account management strategy focused on retention, expansion and long-term customer value
• Drive improvements in NRR through structured upsell, cross-sell and strategic account planning
• Lead customer transition initiatives to next-generation platforms and solutions
• Build a high-performance culture with clear KPIs, forecasting discipline and accountability
• Act as a senior escalation point for complex, high-value accounts
• Partner cross-functionally with sales, product and leadership teams to align on global customer strategy
• Engage regularly with C-suite stakeholders across enterprise clients
• Highly visible role with frequent international travel

Your previous experience:

• 5+ years’ experience leading account management teams within an enterprise software environment
• Strong track record of driving retention, reducing churn and increasing NRR
• Experience working with complex platforms and managing large, global organisations with multi-stakeholder environments
• Commercially driven leader with the ability to balance strategy and hands-on execution
• Skilled at building and scaling high-performing teams, including coaching, hiring and process optimisation
• Exceptional stakeholder management skills, with confidence engaging at C-suite and board level
• Data-driven mindset with strong forecasting, reporting and pipeline management experience
• Comfortable operating in a fast-evolving, global environment with regular international travel

Package:

• £140,000 – £160,000 base salary DOE
• 50% OTE
• London/Hybrid
• Frequent global travel (25% of time) 
• Executive-level visibility and impact within a scaling global business
• Opportunity to shape and lead a critical function during a major growth phase