About the company

• Join a successful B2B SaaS company trusted by globally recognised brands including Uber, PayPal and UEFA, alongside other major names across retail, technology, hospitality and consumer services.
• The business provides specialist software that is relied upon by the tech teams in some of the largest companies in the world
• The product is mature, product-market fit is proven and customers are highly loyal, with many staying for several years.
• The next stage of growth is focused on proactively expanding existing relationships across new teams, departments, products and international markets.
• You will join a supportive, collaborative team with a genuinely great culture and the opportunity to make a visible impact.

About the role

• Take ownership of every customer relationship once the initial deal has closed.
• Manage a customer portfolio worth approximately £1 million, with an annual expansion target of around 10%.
• Uncover growth opportunities across additional teams, departments, regions, products, use cases and pricing tiers.
• Turn single-team customers into wider strategic accounts by building relationships with champions, decision-makers and technical stakeholders.
• Own the full renewal process and make sure there are no last-minute surprises.
• Monitor product usage, support activity and stakeholder changes to identify risks and opportunities early.
• Lead commercial conversations around upgrades, expansion, pricing and packaging.
• Work closely with sales, support, product and engineering to give customers a seamless experience.
• Build the structure, processes and reporting needed to create the company’s post-sale playbook from scratch.
• Become the internal voice of the customer and make sure feedback reaches the right teams.

Your previous experience

• Experience in a commercially focused Account Manager, Customer Success or post-sale growth role within B2B SaaS.
• A proven ability to retain customers while generating expansion revenue.
• Comfortable proactively contacting customers rather than waiting for renewal dates or incoming requests.
• Strong at identifying untapped opportunities within complex or multi-department organisations.
• Confident discussing pricing, packaging, contracts and commercial negotiations.
• Able to build trusted relationships with technical users, senior decision-makers and commercial stakeholders.
• Curious enough to understand a technical product and hold credible conversations with product, engineering or QA teams.
• Experience within APIs, developer tools, infrastructure, software testing or QA technology would be advantageous.
• Experience helping to build or improve an account management function would also be valuable.

Package

• £50,000 to £60,000 base salary DOE.
• Double OTE.
• Variable earnings are focused on growing existing customer accounts.
• Good benefits package.
• Great company culture.
• Hybrid working from Basingstoke