About the company:

• Award-winning, high-growth SaaS platform in the procurement and enterprise analytics space
• Trusted by some of the world’s leading global organisations including CocaCola, Sony & Deloitte
• Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
• Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy

About the role

• Own a portfolio of large, complex enterprise customers across global organisations
• Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
• Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
• Manage renewals, retention, and expansion opportunities across key strategic accounts
• Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
• Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
• Grow incremental revenue through upsell and cross-sell within existing enterprise accounts

Your previous experience

• 3+ years’ experience in Customer Success or Account Management SaaS role
• Proven experience managing and growing large enterprise accounts with a value of £100k+
• Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
• Track record of driving renewals, retention, and expansion within complex accounts
• Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
• Experience in procurement, supply chain, analytics, or similar enterprise functions is highly advantageous

Package

• £70,000 - £80,000 DOE + 30-40% bonus (uncapped)
• Hybrid - Central London 1 day p/w
• 25% travel across UK/Europe and US
• Fast-growing, entrepreneurial SaaS environment with strong career progression