Customer Support Manager

Please share the link to your LinkedIn profile. *

Do you have at least 2 years of experience leading a customer support team specifically for a scaling DTC eCommerce brand? *

Yes
No

Describe your technical proficiency with Gorgias and Shopify. How have you specifically used AI automation or workflows to reduce ticket volume and handle WISMO inquiries? *

What is your experience in building and managing Notion-based knowledge bases and defining SOPs to professionalize a support department? *

I understand that this is a full-time contractor role. *

Yes
No

What date would you be available to start? *

What are your salary expectations for your next role? (Please specify the currency)

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