Please share your LinkedIn profile.
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Do you have a proven track record of managing customer support for 8 or 9-figure DTC brands, specifically within the Shopify ecosystem?
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Yes
No
Describe your experience managing a remote team of 10+ agents to hit strict performance targets (e.g., <3-hour first response and <9-hour resolution).
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How have you used helpdesk data (Richpanel, Gorgias, etc.) to actively reduce refund rates, return rates, and chargebacks in previous roles?
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I understand that this is a full-time contractor role.
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Yes
No
What date would you be available to start?
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What salary expectations do you have for your next role? (Please specify the currency)
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Yes, Prosana can contact me about job opportunities.
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