Customer Support Representative

Please share the link to your LinkedIn profile. *

Do you have 2+ years of experience in customer support as your primary role, handling live chat, email, or a ticketing system? *

Yes
No

Do you have experience working for D2C brands? If yes, please list the specific D2C brands you have worked with. *

What is your experience using support platforms (e.g., Gorgias, Intercom, Zendesk) alongside AI-assisted tools to manage high-volume chat queues under strict response time SLAs? *

How do you approach reproducing technical bugs before escalating them to engineering with clear documentation? *

Coverage runs on a rotation across a 24/7 queue. Are you able to work rotating shifts? *

Yes
No

I understand that this is a full-time contractor role. *

Yes
No

When would you be available to start? *

What are your salary expectations for your next role? Please specify the currency.

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