Office based with hybrid availability
Salary - Up to £60k DOE
This organisation is a fast growing technology business that builds advanced solutions for capturing and archiving regulated communications across voice, messaging and operational technology. Its platform supports mission critical compliance workloads for clients in highly regulated sectors, where reliability, integrity and auditability are essential. The company is expanding its operational capability and is seeking strong leaders who can help shape a high performing service environment.
The Operations Manager for Service Management and Site Reliability will take full ownership of live service operations for a business critical platform. This role blends ITIL based service management, site reliability engineering principles and people leadership. It involves managing both the Service Engineering team and the Customer Service function, ensuring high availability, strong incident response and continuous improvement across all operational areas. It is a hands on leadership role suited to someone who thrives in always on cloud environments and understands the demands of regulated industries.
What You Will Be Doing…
- Leading service performance and acting as the named Service Manager with full accountability for stability, availability and customer impact
- Managing the Customer Service Level One team and ensuring effective triage, prioritisation and escalation of incidents
- Applying site reliability engineering principles to reduce incidents, improve resilience and strengthen operational risk management
- Overseeing ITIL aligned processes including incident, problem, change and release management with a focus on quality and control
- Working closely with engineering, product and security teams to ensure platforms are operationally ready, observable and secure
What We Are Looking For…
- Proven experience managing cloud platforms in critical production environments where uptime and compliance are essential
- Strong background in service management with hands on experience across incident, problem, change and continual improvement
- Leadership experience managing customer service or Level One support teams in a live service environment
- Technical capability across Azure, Windows Server, Linux, networking and scripting with confidence delivering platform upgrades
- A calm and structured leader who can manage operational budgets, drive service excellence and build high performing teams
Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.
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