Senior Director, Global Service Delivery

New York

Permanent

$200,000 + Bonus

Our client is a leading global Insurance business looking for a Senior Director, Global Service Delivery to join the team permanently.

Wouldn’t it be great to lead and transform IT service delivery across a global organisation?

This opportunity will see you build and lead enterprise-wide IT support and service management functions, improving operational resilience, user experience and service performance across multiple regions.

• Do you want to lead a global IT service delivery transformation?
• Would you like to build and scale world-class support and service management operations?
• Do you have a passion for operational excellence and continuous improvement?

Responsibilities:

• Develop and lead a unified global IT service delivery and support strategy
• Build and manage large-scale Help Desk, L1/L2 support and infrastructure monitoring functions
• Lead Incident, Major Incident, Problem, Change and Configuration Management
• Own and optimise enterprise ITSM platforms, workflows, automation and reporting
• Manage senior stakeholders, strategic vendors, SLAs and regulatory requirements

Full job spec will be provided upon request.

Skills / Experience:

• IT service delivery or infrastructure operations, including global leadership
• Proven experience building and managing large-scale global Help Desk and service management functions
• Expert knowledge of ITSM platforms such as ServiceNow, Freshworks or similar
• Advanced ITIL certification and strong IT service management expertise
• Insurance, financial services or another highly regulated industry background

If interested or for further information, please apply ASAP.