Floor Manager – Duties & Job Specification

Leadership & Staff Management

• Supervise FOH staff during service (hosts, waiters, runners, bartenders).
• Ensure staff follow service standards, grooming policies, and punctuality.
• Conduct pre-shift briefings and communicate daily specials, bookings, and operational updates.
• Support staff during busy periods and lead by example on the floor.
• Handle minor staff conflicts and escalate issues when necessary.

Guest Experience

• Monitor service quality and ensure guests feel attended to from arrival to departure.
• Resolve guest complaints immediately and professionally.
• Always maintain strong visibility on the floor.

Operational Oversight

• Oversee opening and closing FOH procedures.
• Ensure the dining area, bar, bathrooms, and all guest-facing areas are clean and presentable.
• Maintain communication with the kitchen for timing, special requests, and dietary requirements.
• Ensure consistent food and beverage presentation standards.

Stock & Cash Management

• Oversee FOH stock levels (beverages, cutlery, glassware, menus, POS rolls, etc.).
• Monitor wastage and report discrepancies.
• Assist with cash-ups and ensure accurate reporting.

5. Health & Safety Compliance

• Ensure FOH staff adhere to hygiene protocols and safe food-handling practices.
• Conduct regular checks on cleanliness and sanitizing procedures.
• Report maintenance issues immediately and follow up on repairs.

6. Training & Development

• Identify training needs and assist in onboarding new FOH staff.
• Reinforce customer service standards and sequence-of-service procedures.
• Conduct performance checks and give constructive feedback.

7. Administration & Coordination

• Assist with shift schedules where required.
• Prepare daily floor reports (issues, compliments, guest counts, turnover insights).
• Coordinate with the Area Manager, GM, and Head Chef on operational updates.