Ground Operations Manager – Johannesburg

Join this expanding High End Africa Travel team in Johannesburg!

Our client is opening its Johannesburg branch and we are looking for a dynamic, detail-oriented, and solutions-driven Ground Operations Manager to lead and coordinate all daily operational movements. This role is central to ensuring our premium standards are consistently upheld while delivering seamless service to our high-end clientele.

The ideal candidate is operationally strong, calm under pressure, and thrives in a fast-paced environment where accuracy, communication, and service excellence are essential.

Key Responsibilities

Operational Coordination & Service Allocation

• Oversee all daily ground logistics, including service allocation, vehicle planning, and chauffeur scheduling.
• Adjust schedules in real time to accommodate operational changes, traffic delays, or last-minute requests.
• Ensure all services depart on time and maintain Samsara’s premium standards.
• Monitor Johannesburg’s road conditions, traffic hotspots, protests, weather, and safety alerts to guide chauffeurs on the safest and most efficient routes.

Chauffeur Supervision & Communication

• Be on call during operational hours to provide real-time support to chauffeurs and service movements.
• Supervise chauffeur performance, route efficiency, and professionalism throughout the day.
• Communicate clearly and promptly, providing route updates, operational instructions, and support as needed.

Fleet Oversight & Quality Control

• Ensure all staff documentation (PDPs, driver’s licences) is valid and up to date.
• Monitor vehicle service intervals and manage all service-related bookings and follow-ups.
• Coordinate tyre rotations, balancing, and general vehicle health management.
• Track, report, and follow up on any vehicle damages, scratches, or maintenance requirements.
• Conduct regular vehicle checks to uphold fleet presentation and operational readiness.
• Oversee car wash and detailing standards to ensure every vehicle reflects Samsara’s luxury brand image.

Safety, Compliance & Standards

• Ensure compliance with all operational safety guidelines and company protocols.
• Maintain strong alignment with Samsara’s service culture and uphold a high level of professionalism.
• Support the Operations Manager in identifying inefficiencies and implementing improved systems and processes.

Requirements

• Experience in hospitality, tourism operations, logistics, or ground handling.
• Strong organisational and multitasking abilities.
• Ability to perform well under pressure and provide fast, effective solutions.
• Excellent communication and interpersonal skills.
• High attention to detail and strong commitment to quality.
• Valid driver’s licence (advantageous).
• Strong knowledge of Johannesburg, Sandton, Rosebank, Pretoria, and airport routes is a plus.

What Our Client Offers

• A supportive, professional, and high-performing team environment.
• Growth opportunities within a leading luxury travel and chauffeur services brand.
• Exposure to premium experiences and world-class service standards.
• Competitive salary based on experience.