Job Title: Head of Sales BPO

Location: Dubai, UAE/South Africa/Kenya

Reporting to: Global Chief Revenue Officer

Role Overview

A leading global CX and BPO services organization is seeking a high-caliber enterprise sales professional to drive accelerated growth across the Dubai/South Africa/Kenya region, with a strong focus on GCC markets including the Dubai/SA/Kenya.

This is a frontline, individual contributor role suited to a proven enterprise deal closer with experience in large, complex, multi-year and multi-country BPO engagements. The role is focused on originating, structuring, and closing high-value deals, while building a strong enterprise pipeline and establishing a credible regional presence.

This position requires a strong bias for execution, ownership, and results, rather than team management.

What Success Looks Like (First 12 Months)

• Build a qualified enterprise pipeline within 30–60 days
• Close multi-year deals valued between $5M–$20M ACV
• Secure anchor enterprise clients across GCC markets
• Establish strong regional presence and market credibility
• Develop a repeatable and scalable go-to-market strategy for Dubai/SA/Kenya

Key Responsibilities

🔹 Enterprise Deal Origination & Closure

• Own the end-to-end enterprise sales cycle, from opportunity identification to closure
• Originate, structure, and close $5M+ ACV deals
• Lead complex deal orchestration across CX, BPO, AI, and managed services

🔹 Strategic Market Penetration

• Drive growth across Dubai/SA/Kenya
• Build and maintain relationships with C-suite stakeholders
• Position the organisation as a trusted transformation partner

🔹 Target Account Strategy

• Develop and execute named account strategies across sectors such as:
• Telecommunications
• Banking & Financial Services
• Government
• Utilities
• Retail
• Identify and prioritise high-value enterprise opportunities

🔹 Commercial Structuring & Negotiation

• Lead high-value commercial negotiations
• Structure deals for long-term scalability and margin optimisation
• Navigate complex stakeholder environments to drive successful outcomes

Candidate Profile

• Proven track record of closing large enterprise deals ($5M+ ACV) within BPO, CX, contact centre, or managed services
• Experience structuring multi-year, multi-country deals
• Strong understanding of the Dubai/SA/Kenya market, with an established network
• Ability to engage and influence C-suite stakeholders
• Strong commercial acumen with experience in pricing and deal structuring
• Bachelor’s degree in Business, Commerce, or related field (MBA advantageous)