Job Specification

Position: General Manager

Location: Franschhoek, Western Cape

Accommodation: Not provided

Start Date: Flexible

1. Purpose of the Role

The General Manager will be responsible for the overall management and daily operations of a luxury property in Franschhoek. The role requires strong leadership, operational expertise, and a commitment to delivering exceptional guest experiences in a high-end environment.

2. Key Responsibilities

• Oversee all operations, including front office, housekeeping, food & beverage, and guest services
• Ensure consistent delivery of high-quality guest experiences aligned with 4–5-star standards
• Manage, train, and motivate staff to achieve performance and service excellence
• Monitor financial performance, budgets, and cost controls
• Implement and maintain operational policies, procedures, and service standards
• Handle guest feedback and resolve issues promptly and professionally
• Drive occupancy, revenue, and profitability through effective management and marketing initiatives
• Ensure compliance with health, safety, and hospitality regulations

3. Minimum Requirements

• At least 2 years’ experience as a General Manager (or equivalent leadership role) in a hotel or guest house
• Proven experience in a 4-star property (5-star experience advantageous)
• Strong leadership, organizational, and interpersonal skills
• Excellent communication and problem-solving abilities
• Financial acumen with experience in budgeting and cost control
• Hands-on management style with attention to detail
• Ability to work flexible hours, including weekends and holidays, as required

4. Competencies & Skills

• Leadership & People Management: Ability to inspire, lead, and develop a team
• Guest-Centric Approach: Commitment to delivering exceptional service
• Operational Excellence: Strong organizational and multitasking skills
• Financial Management: Budgeting, forecasting, and cost control expertise
• Problem-Solving: Ability to handle challenges calmly and effectively
• Communication: Clear, professional, and effective communication with staff, guests, and stakeholders

5. Remuneration & Benefits

• No accommodation provided
• Opportunity to manage a prestigious property in a prime location