Job Title: Presales/Bid Lead - BPO

Location: Onsite – Multiple Geographies

Reports To: Global Head – Go to Market

Role Overview

We are looking for an experienced BPO Presales Lead with a strong emphasis on outsourcing related presales/bid management. This role requires a detail-oriented professional who can coordinate and manage the full bid lifecycle, ensuring timely delivery of high-quality, competitive proposals. The successful candidate will be adept at managing multiple stakeholders, adhering to bid processes, and ensuring alignment with company capabilities and strategic goals.

What would you do.

• Lead and manage the entire bid process from opportunity identification through to contract award, including RFPs, RFQs, and other client submissions.
• Coordinate bid activities across departments, working closely with sales, WFM, solutions, delivery, digital, IT, Transition, commercial, and legal teams.
• Support the Solutions team in developing and driving bid strategies, win themes, and compelling narratives tailored to client needs for each opportunity and industry.
• Oversee the creation and maintenance of proposal templates and bid documentation to ensure consistency and compliance, collaborating extensively with the Marketing team
• Ensure all bid submissions are of high quality, meet client requirements, and are aligned with corporate guidelines especially for commercial, legal and brand.
• Schedule and lead bid kick-off meetings, progress reviews, and final bid approvals before submission.
• Track and monitor bid timelines, addressing risks and challenges proactively to meet deadlines.
• Suggest bid strategies and outcomes to Solutions / Cross functional Team by providing analysis and insights for continuous improvement based on previous submissions.
• Maintain a dynamic repository of proposal content, win themes, and past bid responses for future reference and efficiency in responding to the bids.
• Support contract negotiations by providing relevant insights and documentation as required.

What you bring to table-

• 
  
• Bachelor’s degree in business administration, Management, or a related field
• 5 years of experience in BPO presales with a strong background in bid and proposal management.
• Demonstrated success in managing complex bids and securing high-value contracts.
• Excellent project management skills, with a focus on meeting deadlines and quality standards.
• Strong communication skills for articulating strategies and leading stakeholder discussions.
• Proficiency in proposal management tools and software (e.g., MS Office Suite / CRM is a value add)
• Strong analytical skills with a keen eye for detail and compliance.
• Effective leadership and cross-functional team coordination.
•  Strategic, outcome-focused thinking.
• Strong organizational and multitasking abilities.
• High proficiency in MS word, PowerPoint and Excel for crafting compelling bid presentations/proposals.
• Problem-solving mindset with the ability to thrive under tight timelines.