Job Description

Job Title: Travel Consultant – Groups & FIT

Location: Windhoek, Namibia

Industry: Luxury Travel & Tourism

About the Role:

Our client, a leading name in the luxury travel industry, is seeking an experienced and detail-oriented Travel Consultant to join their dynamic team in Windhoek. The successful candidate will be responsible for designing and managing tailor-made itineraries, tour series, and group travel, while ensuring profitability, exceptional service delivery, and strong supplier and agent relationships.

This is an excellent opportunity for a driven individual with a passion for travel, sales, and operations within the high-end tourism sector.

Key Responsibilities:

Sales & Business Development

• Secure new business and effectively cost travel products.

• Understand market dynamics, pricing, and margin control.

• Build and maintain strong relationships with agents and suppliers.

• Source and develop new products to enhance offerings.

• Implement sales strategies to increase business from both existing and new agents.

• Collaborate with the team to achieve sales and operational goals.

Operations & Itinerary Management

• Quote and design creative, high-quality itineraries and proposals for ADHOC groups, tour series, and FIT requests.

• Capture and confirm bookings using Tourplan (or similar travel software).

• Negotiate competitive rates, favourable cancellation terms, and FOC agreements with suppliers.

• Identify and onboard new suppliers offering exceptional service and value.

• Follow up on sent quotations and convert potential business.

• Manage the full operational process of groups, tour series, and FIT bookings.

• Compile welcome packs, co-pilot documents, and guide briefings prior to travel.

• Maintain strong communication with tour guides during tours.

• Handle the 24-hour emergency phone on a rotational basis.

Financial Administration

• Instruct debtors to raise client invoices.

• Reconcile supplier invoices and ensure accurate processing.

• Support the debtors’ clerk with invoicing and collection queries.

• Reconcile tour guide expense sheets and verify guide salary invoices upon tour completion.

Additional Responsibilities

• Attend supplier training sessions and workshops.

• Actively reduce transaction turnaround time through efficiency and organization.

• Maintain excellent communication and client service standards.

• Stay up to date on supplier changes, market trends, and new travel products.

• Participate in educational trips and familiarization tours when required.

General

All employees are expected to perform not only the tasks mentioned in the job description but also any additional or extraordinary tasks that may arise as required by business needs.

Requirements:

• Minimum of 3–5 years’ experience as a Travel Consultant within the luxury travel industry.

• Experience handling both groups and FIT bookings.

• Proficiency in Tourplan (or a similar travel booking system).

• Strong supplier and destination knowledge (Southern Africa preferred).

• Excellent communication, organizational, and negotiation skills.

• Strong financial and administrative acumen.

• Ability to work independently and as part of a collaborative team.

• Passion for travel, attention to detail, and a client-focused mindset.