Job Description

Job Title: Inbound Travel Consultant

Location: Cape Town (Hybrid / Remote – Half-Day to Full-Time Progression)

Industry: Boutique Luxury Destination Management

Overview

We are seeking a detail-oriented and passionate Inbound Travel Consultant to join a boutique luxury DMC specialising in tailor-made journeys across Southern and Eastern Africa. This role is ideal for someone who thrives in a high-touch, creative environment and is committed to crafting exceptional client experiences.

The position begins as a half-day role during the onboarding phase, followed by a remote half-day schedule, with a clear path to full-time employment once independence and accuracy are demonstrated.

Key Responsibilities

• Design and manage bespoke FIT itineraries across South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique.
• Prepare accurate quotations and costings, ensuring all proposals reflect premium service standards.
• Communicate effectively with international travel advisors, partners and suppliers.
• Confirm accommodations, activities, transfers and all operational elements from enquiry to completion.
• Maintain strong attention to detail in file management and documentation.
• Contribute destination insight and creative ideas to enhance the guest experience.
• Collaborate within a small, dynamic team that values quality, authenticity and long-term relationships.

Role Structure & Growth Path

• Initial onboarding: Half-day role (approx. 4 hours per day) to learn systems, processes and product.
• Post-onboarding: Continues as a half-day remote role, with regular touchpoints with the Cape Town team.
• Growth phase: Progression into a full-time position once consistency, accuracy and operational confidence are demonstrated.
• Opportunity for increasing responsibility, creative input and long-term professional development within the luxury inbound sector.

Requirements

• Based in Cape Town or surrounding areas.
• Minimum 2 years’ inbound travel experience, ideally within a DMC or tour operator.
• Strong Southern Africa product knowledge and an understanding of luxury travel standards.
• Excellent written and spoken English.
• High level of accuracy, organisation and ability to work under pressure.
• Warm, service-oriented personality with a collaborative mindset.
• Creative thinker with a passion for crafting meaningful travel experiences.
• Strong problem-solving ability and a proactive, solution-driven approach.

Why Join

• Work in a boutique environment where your contribution directly shapes the guest experience.
• Collaborate with a team known for precision, authenticity and personalised service.
• Benefit from mentorship, creative freedom and a clear pathway to senior growth.

Please note: Only candidates who meet the stated requirements and demonstrate prior inbound travel consulting experience will be contacted.