Job Description

Senior Incentive Consultant

Cape Town

Permanent | Full-time

Department: Incentives / Groups & Events

Overview

An exciting opportunity exists for an experienced Senior Incentive Consultant to join a dynamic luxury travel and events environment based in Cape Town.

This role is suited to a highly organised and detail-oriented travel professional with extensive experience managing incentive groups, conferences, events, and large group travel arrangements across Southern Africa. The successful candidate will be responsible for designing and coordinating seamless incentive experiences while ensuring exceptional operational delivery and client service throughout the process.

The ideal candidate will have strong supplier relationships, excellent logistical planning ability, and the confidence to manage complex group movements within a fast-paced environment.

Key Responsibilities

Incentive Planning & Group Management

• Design creative and detailed incentive itineraries and programmes across Southern Africa

• Manage incentive groups, conferences, and large-scale group travel arrangements

• Coordinate rooming lists, travel logistics, and group movements accurately and efficiently

• Ensure smooth operational delivery of all group and event requirements

Supplier & Venue Coordination

• Liaise with suppliers, venues, hotels, transport providers, and activity partners

• Build and maintain strong supplier relationships and negotiate favourable rates where applicable

• Ensure all services are confirmed accurately and delivered according to client expectations

Budgeting & Costings

• Prepare detailed costings, quotations, and group budgets

• Monitor profitability and ensure financial accuracy throughout the booking process

• Assist with reporting and post-event reconciliation where required

Systems & Administration

• Maintain accurate booking and operational information within Tourplan

• Ensure all documentation, itineraries, reports, and operational files are complete and accurate

• Manage amendments, updates, and operational changes efficiently

• Ensure compliance with internal operational procedures and service standards

Requirements

• Minimum 5 years’ experience within incentives, MICE, or group travel consulting

• Previous Tourplan experience essential

• Strong understanding of Southern Africa destinations and logistics

• Excellent organisational and multitasking skills

• Strong supplier and venue network advantageous

• Ability to work under pressure and manage multiple projects simultaneously

• Strong communication and client relationship management skills

• High attention to detail and operational accuracy

Key Competencies

• Strong organisational and project management ability

• Excellent communication and negotiation skills

• High attention to detail and accuracy

• Ability to manage complex logistics and tight deadlines

• Problem-solving and decision-making capability

• Client-focused and solutions-driven approach

• Ability to work independently and within a collaborative team environment

Profile

This role is ideal for a senior incentives professional who thrives in a fast-paced, high-touch travel and events environment. The successful candidate will be proactive, detail-driven, and passionate about delivering exceptional group and incentive experiences while maintaining operational excellence from concept through to execution.