Job Description: Customer Service Agent (German Speaking)

Location: Fully Remote (Preference for Johannesburg, but open to candidates elsewhere)

Language Required: German

Role Overview:

We are seeking a highly motivated and customer-focused individual to join a fully remote Customer Service team supporting a leading global beverage brand. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences in German.

Key Responsibilities:

• Handle inbound and outbound customer inquiries in German via phone, email, or chat.
• Provide accurate information and solutions to customer queries.
• Assist with account management, order inquiries, and issue resolution.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and follow company protocols for issue escalation.

Requirements:

• Fluency in German, with excellent verbal and written communication skills.
• Previous experience in customer service or a client-facing role is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently in a remote environment while meeting performance targets.
• Comfortable using digital communication tools and CRM systems.

Additional Information:

• This is a fully remote role; candidates located in Johannesburg are preferred but not required.
• Opportunity to work with a globally recognized brand in a dynamic customer service environment.