Job Description

Job Title: General Manager

Reports to: Director

Location: Cape Town

Type: Full-Time, On-Site

Overview

The General Manager will provide strategic and operational leadership for a boutique luxury travel company specialising in bespoke, high-touch journeys across Africa. This role requires a dynamic and service-driven leader who excels at building strong teams, optimising operations, and elevating the guest experience. The ideal candidate will bring a balance of operational excellence, commercial awareness, and a deep passion for luxury travel.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and motivate a multi-disciplinary team across reservations, operations, and chauffeur services.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure all departments deliver service excellence aligned with the brand’s standards.

Operational Oversight

• Oversee daily business operations, ensuring efficiency, accuracy, and seamless execution.
• Maintain and optimise internal processes to support growth and enhance guest experience.
• Monitor service quality and implement improvements where needed.

Client, Partner & Supplier Engagement

• Build and maintain strong relationships with clients, partners, and suppliers.
• Ensure personalised service delivery and uphold the highest standards of guest satisfaction.
• Represent the brand professionally in all external engagements.

Business Growth & Strategy

• Drive operational and commercial performance while maintaining profitability.
• Identify new business opportunities and contribute to strategic growth initiatives.
• Analyse operational performance and recommend improvements or innovations.

Requirements

• Minimum 3 years’ management experience within luxury tourism, travel, or hospitality.
• Demonstrated experience in operational and financial management.
• Strong leadership and people management skills, with the ability to inspire and guide teams.
• Excellent organisational, communication, and problem-solving abilities.
• Commercial mindset with the ability to identify opportunities and support business growth.
• A passion for luxury travel, sustainability, cultural authenticity, and creating unforgettable guest experiences.