Job Description

Job Title: Growth Sales Consultant

Location: Cape Town (Hybrid)

Department: Trade Sales

Reports to: Direct Trade Sales Manager

About the Role

We are looking for a driven and relationship-focused Growth Sales Consultant to join our client’s dynamic Trade Sales team. In this role, you will focus on expanding reach through emerging and underdeveloped agent accounts. You’ll work closely with agents to build strong partnerships, increase product awareness, and convert enquiries into confirmed bookings. This position is ideal for someone with a passion for African travel and a talent for sales and relationship management.

Key Responsibilities

Sales & Growth

• Drive revenue by converting leads and nurturing lower-tier agents into regular bookers.
• Identify and pursue high-potential opportunities within your portfolio.
• Create compelling, tailor-made itineraries that highlight luxury safari experiences.

Agent Relationship Management

• Build and maintain strong relationships with agents through regular check-ins and proactive communication.
• Deliver training sessions, product updates, and presentations (virtual or in-person).
• Be the go-to expert for onboarding and supporting new or low-engagement agents.

Operational Excellence

• Manage end-to-end bookings, including third-party logistics (flights, transfers, etc.).
• Ensure booking accuracy in Tourplan and CRM compliance in HubSpot.
• Provide fast response times to new enquiries (within 2 business hours).

Team Collaboration

• Support your team with a solutions-oriented approach.
• Contribute to team KPIs and quarterly growth goals.
• Share valuable agent insights with marketing and product teams.

KPIs You’ll Be Measured Against

• Sales Target Achievement – Monthly and quarterly revenue goals
• Agent Growth – Increase in repeat and active agents
• Booking Accuracy – 100% accuracy in Tourplan and documentation
• Response Time – Enquiry response within 2 business hours
• Training Delivery – Minimum 2 agent training/product updates per month
• CRM Compliance – 100% logging of communications in HubSpot
• Cross-Selling – Uptake of Safari Logistics or 3rd-party services

Requirements

• Proven experience in sales or travel consulting in the luxury travel or safari industry
• Strong relationship-building and communication skills
• Ability to manage multiple enquiries and deliver fast, accurate responses
• Comfortable working with CRM systems (HubSpot) and booking software (Tourplan)
• Passion for travel and commitment to delivering 5-star service