POSITION TITLE: Hostess Manager / Lead hostess

LOCATION: V&A Waterfront, Cape Town

INDUSTRY SECTOR: Premium Hospitality

ROLE OVERVIEW: On behalf of our client, a prominent upscale hospitality operator, we are seeking a structured and elegantly presented Hostess Manager/Lead hostess. Positioned at the forefront of the brand's Cape Town establishment, this role manages the customer journey from booking to entry, optimizing floor capacities and supervising the greeting team to ensure seamless service pacing.

KEY RESPONSIBILITIES:

• Guest Experience Management: Supervise the initial arrival and farewell touchpoints, greeting high-end client tiers and regular guests with absolute professionalism.
• Diary & Book Optimization: Manage and configure reservation software tools to pace covers strategically, maximize seating layouts, and control table turn-times.
• Front Desk Supervision: Direct schedules, training, and operational grooming routines for the hostess team.
• Interdepartmental Syncing: Act as the primary coordination point between management, the floor staff, and back-of-house teams regarding guest allocations and VIP notifications.
• Inquiry Handling: Efficiently coordinate corporate function bookings, walk-ins, electronic communication streams, and front-desk feedback workflows.

REQUIREMENTS & QUALIFICATIONS:

• Experience: Minimum of 5 years of corporate or high-volume hospitality experience in a Hostess, Front-of-House Lead, or Junior Management role.
• Location: Resident in Cape Town with seamless daily transit solutions to the cape town area.
• Core Capabilities: Strong digital operational literacy (hospitality booking systems), outstanding telephone etiquette, and crisp verbal communication skills.
• Key Attributes: Exemplary corporate-style grooming, high organizational focus, and an ability to multitask calmly in highly active public environments.