Job Description

Job Title: Travel Sales Consultant – B2C 

Location: Cape Town, South Africa

Industry: Tourism & Travel

Employment Type: Full-time (Hybrid)

About the Role

We’re looking for a dynamic and experienced Sales Consultant with a passion for Africa, travel, and delivering exceptional service to clients. This role focuses on business-to-consumer (B2C) sales and offers the chance to work within a fast-paced, target-driven environment, converting leads into unforgettable journeys across Southern and East Africa.

Key Responsibilities Sales & Client Engagement

• Convert telephonic, online, and email enquiries into confirmed bookings.
• Apply diagnostic sales techniques to understand client needs and budget.
• Build strong client relationships and establish trust through expert travel advice and personalised service.
• Use first-hand product knowledge to tailor-make travel proposals and maximise booking value.
• Deliver excellent service to drive repeat and referral business.
• Follow up 100% of enquiries within required internal turnaround times.

Operations & Fulfilment

• Ensure all bookings, amendments, and invoicing are captured accurately in the sales CRM system.
• Liaise with suppliers and clients to ensure seamless operations and service delivery.
• Approve and manage supplier invoices, client payments, and documentation distribution.
• Assist with after-hours/emergency calls as required and ensure client satisfaction from start to finish.

Product Knowledge

• Maintain expert knowledge of destinations, properties, and services.
• Share feedback and product knowledge with internal teams.
• Stay informed of travel trends, regional developments, and competitor offerings.

Team Contribution

• Support team goals and company culture through collaboration and innovation.
• Attend internal meetings, trade shows, and industry events.
• Contribute to continuous improvement of sales and client service processes.

Requirements

• Minimum 5 years' experience in tourism sales (preferably B2C).
• First-hand travel experience in Southern and/or East Africa is a strong advantage.
• Relevant tertiary qualification (minimum 1-year diploma).
• Proficient in English with excellent verbal and written communication skills.
• Strong influencing, sales, and client relationship skills.
• Proficient in MS Office or Google Suite.
• Self-motivated, detail-oriented, and confident working independently.
• Willingness to work flexible hours, including occasional weekends or evenings.