Job Description

Job Title: Sales Manager – Luxury Travel & Tourism

Location: Cape Town, South Africa

Type: Full-Time, Office-Based

About the Role

We are seeking an experienced and driven Sales Manager to join a leading company in the luxury travel and tourism sector. This pivotal role is responsible for driving revenue growth, leading a high-performing sales team, and ensuring exceptional client experiences across all touchpoints. The ideal candidate will be a strategic thinker with strong leadership abilities and a passion for luxury travel.

Key Responsibilities

Sales Performance & Team Leadership

• Lead, mentor, and motivate the sales team to achieve and exceed revenue targets.
• Monitor performance metrics and evaluate both team and individual results.
• Identify opportunities for growth and implement personalized development plans.
• Develop and execute strategic sales initiatives and preferred supplier agreements.
• Drive performance through coaching, feedback, and continuous improvement.

Client Experience & Compliance

• Ensure delivery of exceptional service throughout the client journey.
• Oversee client interactions, ensuring professional and timely communication.
• Supervise the booking process from inquiry to post-travel feedback.
• Act as the first escalation point for client and supplier issues.

Collaboration & Reporting

• Partner with the Product Team for training initiatives and site inspections.
• Work with Marketing to manage lead distribution and promotional campaigns.
• Prepare weekly and monthly sales reports and present insights to senior leadership.
• Lead regular sales meetings with performance reviews and actionable recommendations.

Operational & Administrative Management

• Manage team schedules, including leave cycles and shift planning.
• Oversee administrative processes such as deposits, supplier payments, and reporting.
• Maintain and update internal sales procedures and best practices.

Requirements

• National Senior Certificate (Matric) and Diploma in Travel & Tourism.
• Minimum 5 years’ experience in Sales Management within the travel and tourism industry.
• Proven track record in leading and developing successful sales teams.
• Strong client relationship management and negotiation skills.
• Results-oriented, analytical, and strategic thinker.
• Excellent written and verbal communication skills.

Preferred (Advantageous)

• Degree in Travel & Tourism or related field.
• Experience with Salesforce or other CRM platforms.
• Proficiency in Google Suite.
• Budget management experience.

Benefits

• Competitive remuneration package with pension fund and paid vacation.
• Opportunities for career growth within a leading luxury travel brand.
• Collaborative, high-performing team environment.
• Exclusive travel perks and discounts on luxury accommodations and experiences.