Customer Fulfilment & Logistics Manager – Moyola Precision Engineering

Most businesses don’t set out to create delivery problems. They grow, they win work, they push output — and somewhere along the way, things start to stretch. Jobs get released before they’re fully ready. Materials arrive just late enough to cause disruption. Customers ask for updates that aren’t always clear. The operation still works… but it relies too heavily on experience, effort, and firefighting.

This is one of those moments where a business has stepped back and decided to fix that properly.

An established precision engineering company — operating in a demanding, high-spec manufacturing environment — is reshaping how workflows through the business. Not by adding layers, but by introducing clarity. Separating customer demand, internal execution, and supply chain into defined areas of ownership. Bringing structure where there has been reliance on instinct.

At the centre of that change sits a newly created role: Customer Fulfilment & Logistics Manager. On paper, it might sound like a logistics position. In reality, it’s the control point for how work moves through the business.

This role owns the journey from the moment a customer requirement lands, through job creation, kitting readiness, and work-in-progress visibility, right through to finished goods and dispatch. It’s about ensuring that when work hits the shop floor, it is ready — properly defined, fully supported, and capable of flowing through without disruption.

You won’t be scheduling machines. You won’t be placing purchase orders. But you will sit at the intersection of both, working closely with Operations and Supply Chain to ensure everything aligns. When things drift, you will see it early. When problems arise, you will coordinate the response. When processes aren’t working, you will improve them. This is a role for someone who understands that delivery performance isn’t just about effort — it’s about structure, discipline, and visibility.

You’ll be responsible for introducing and strengthening that discipline. Ensuring job packs are accurate before release. Making sure kits are complete before production starts. Creating real visibility across WIP so that the business understands where work sits and where risk exists. Bringing control to finished goods and ensuring dispatch happens when it should, not when it can.

There’s a strong team in place across stores, logistics, and internal movement of materials — but they need leadership, direction, and consistency. Someone who can set standards, coach people, and build a culture where accuracy and accountability matter. At the same time, this is a business that expects its leaders to be visible. This is not a desk-based coordination role. You’ll be on the floor, in the detail, understanding how things actually work, and earning the credibility to influence across the operation.

The environment is fast-paced and evolving. It will suit someone who is comfortable dealing with moving parts, competing priorities, and the reality that not everything is perfect on day one. What matters is your ability to bring order, not avoid complexity.

You’ll likely come from a precision engineering, aerospace, or advanced manufacturing background where traceability, quality, and delivery are non-negotiable. You’ll be comfortable working with ERP/MRP systems, not just using them, but improving how they support the operation. You’ll understand how poor data creates poor decisions, and how good structure drives performance.

More importantly, you’ll have the presence to operate across functions. You’ll be able to challenge when needed, align people when things diverge, and bring a level of control without creating friction. This is not about maintaining the status quo. It’s about building a more controlled, predictable and scalable operation — one where delivery performance improves, customer confidence strengthens, and the business is set up properly for its next phase of growth.



If you’re someone who sees how work should flow, not just how it currently does, this is the kind of role where you can make a genuine impact.

For an informal discussion call Gerry May at May Consulting Ltd on 028 9002 7733, or to apply send a CV setting out how you meet the requirements to jobs@mayconsultingltd.com, quoting reference number 270692CFLM.