Key Accountabilities or Responsibilities

• Support the People Advisory Lead in the delivery of a highly-regarded, expert Advisory service offering that supports the development of a culture of Leader-led People activity
• Responsible for handling and resolving queries received into the Advisory team
• Responsible for providing first line expert guidance, advice and support on a range of employment-related matters including conduct, performance, contractual queries, absence management flexible working and Occupational Health referrals
• Effective case management of people related issues such as disciplinaries, performance management, employment tribunals, grievance and absence management
• To effectively leverage the JSM system for managing workload and ensuring timely resolution of HR-related tasks, with a focus on delivering an exceptional colleague experience: ensuring that service expectations and SLA’s are met
• Support and coach managers and attend appropriate meetings as required
• To assist with the design and delivery of development for Starling managers, such as performance reviews and management, absence management, discipline and grievance management, as required 
• Proactively identify risks, tracking issues through to resolution and continuously seeking opportunities for process improvement to enhance efficiency and quality
• Actively participate in the creation and documentation of process improvements with a focus on automation and manager self-serve
• Interpret and apply policies and procedures and discern matters that should be escalated as appropriate
• Provide up to date expert advice in respect of relevant trends, regulations, policy and legislation.

Behaviour and Competencies

• Extensive experience in a similar People Advisory role 
• Proven track record of handling and resolving ER cases
• Strong working knowledge of UK employment legislation and case law, ACAS Codes, employment practices and advising on appropriate proactive action.
• Strong relationship management skills with internal and external stakeholder groups, with the ability to foster positive relationships and influence at a senior level.
• Previous experience of the SMCR and the application of FCA Conduct Rules would be beneficial.
• Excellent written communication skills with experience in the preparation of investigation reports and outcome letters which detail findings and recommendations, and policy and process documents.
• Able to organise and prioritise your own workload, to meet deadlines in a flexible, organic, fast-paced environment.
• Agile and able to adapt as projects and priorities change and able to remain composed and positive in the face of any setbacks or challenges.
• Seeing the bigger picture to build strategic plans for delivery.
• Ability to handle multiple priorities such as complex cases and people projects.
• Strong execution skills and acute attention to detail.
• An analytical mindset with the ability to identify trends within a data set.
• Patience and ability to remain calm in stressful situations. 
• Proactive approach to work and generating ideas - challenges the status quo, suggests new ideas/processes of working. 
• A CIPD qualification or currently working towards.