Role Purpose

The TM & Screening Team Lead is responsible for the day-to-day operational management of the TM and Screening function, ensuring alerts are appropriately assigned, investigated, quality checked and closed within SLA, while maintaining high standards of financial crime risk mitigation and regulatory compliance.

Key Responsibilities

Operational Management & Workflow Ownership

• Lead and manage a team of TM and Screening Analysts, ensuring effective work allocation, prioritisation and workflow management across TM and screening queues.
• Maintain ownership of daily BAU operations, ensuring alerts are progressed and closed in line with agreed SLAs and internal risk appetite.
• Act as the first point of escalation for analysts on complex TM and screening queries, providing guidance and challenge where required.
• Ensure appropriate coverage and handover arrangements are in place to manage volumes, peaks and operational risk.

Quality Control & Risk Oversight

• Ensure QC is conducted consistently and in line with the agreed QC framework, including sampling, documentation of findings and feedback loops.
• Review QC outcomes, identify themes and drive targeted coaching, retraining, or corrective actions where quality issues are identified.
• Escalate material quality issues, control gaps, or emerging risks to TM Lead and/or Fin Crime Ops Director where required.
• Support continuous improvement of alert investigation standards and FCA-defensible case narratives.

People Management & Performance

• Conduct regular 1:1s, performance reviews and development discussions with direct reports.
• Set clear expectations around productivity, quality and actively manage underperformance.
• Support onboarding, accreditation and ongoing capability development of analysts, including financial crime SME uplift.
• Foster a culture of ownership, accountability and continuous improvement within the team.

MI, Reporting & Governance

• Produce and own daily, weekly and monthly MI, KPIs and performance reporting for TM Lead and/or Fin Crime Ops Director.
• Analyse trends across volumes, quality, escalations and typologies, identifying risks, control issues and improvement actions.
• Ensure MI is accurate, timely and suitable for internal governance, audit and any regulatory review.

Process, Policy & Change

• Identify operational inefficiencies and lead initiatives to improve processes, tooling and control effectiveness.
• Support TM and screening change initiatives, ensuring changes are operationally embedded and understood by the team.

Stakeholder & Wider Compliance Engagement

• Support the wider Compliance function with complex case analysis, reporting and thematic insights.
• Attend internal and external meetings as required, owning and delivering actions arising.

People Operations & Administration

• Manage HR-related administration for direct reports, including leave and absence management; overtime tracking (where applicable).
• Ensure team adherence to internal policies, conduct standards, and company values.

Leadership & Culture

• Act as a subject matter champion for TM and Screening.
• Embed and role-model the organisation’s culture, values, and risk mindset.
• Promote a strong control culture while balancing efficiency, quality, and customer outcomes.