Responsibilities:

• Support managers and the People Team on complex organisational change initiatives.
• Ensure best practice and compliance with UK employment law, ACAS guidelines, and internal policies.
• Facilitate strong communication between leaders and colleagues to foster a positive and inclusive workplace culture.
• Ensure accurate reporting of ER data for robust analytics, including trend analysis and insights.
• Act as an escalation point for People Partners and People Advisors on complex ER matters.
• Proactively identify opportunities to improve processes for better employee experience.
• Coach and mentor the People Advisors in complex ER case management to promote knowledge transfer.
• Utilise mediation to resolve issues informally through facilitated conversations.

Requirements 

· Significant experience as an ER Specialist or Advisor, managing a high volume of complex and high-risk ER cases end-to-end, preferably within a fast-paced or large organisation. 

· Deep knowledge of UK employment law, ACAS codes of practice, and best-practice HR policies and procedures.

· Proven ability to conduct thorough, impartial, and sensitive workplace investigations,

· including whistleblowing and complex grievances.

· Demonstrable track record of advising and coaching senior stakeholders and managers effectively on ER matters, risk mitigation, and policy application.

· Excellent communication, negotiation, and influencing skills, with the ability to manage sensitive and confidential information with discretion and integrity.

· Experience in a heavily unionised environment and managing collective consultation processes. 

· Accredited mediation skills or experience in formal workplace mediation. 

· Experience contributing to the development and implementation of ER policy and training

· materials.

· A pragmatic, commercially focused approach to ER, balancing legal compliance with business objectives and employee engagement.